We do not offer refunds.
Due to each piece being handmade, we only offer exchanges or store credit. Everything must be shipped within seven (7) days from the delivery date. Merchandise must be unworn and unwashed. All garments must have the original packaging, including any IE branded materials, and are still attached.
Any merchandise marked “Final Sale” cannot be returned. Undergarments and swimwear cannot be returned. Customers are responsible for their country's duties tax.
Returns for exchanged and or store credit will be processed within 24hrs of inspecting your return. All returns, most have the original tags and packaging in tact. If the customer has failed to provide the following, there will be a restocking fee of $20 US, which will be deducted from your total.
Please follow the instructions in the return portal. Please write your order number on the outside of the package. All store credits are sent via email. Unfortunately, we cannot refund any duties, taxes, or shipping charges.